tis Terms & Conditions
PAYMENTS:
Registration fees should be paid upon making your registration.
All course and accommodation fees must be paid 28 days before the arrival date. In the case of late bookings all fees are to be paid immediately.
Club TIS Hotel, residence, flat-shares and apartment fees must be paid 28 days before arrival or we cannot guarantee availability.
CANCELLATION: All cancellation notification must be sent in writing - preferably by email. Clients cancelling within 28 days of the arrival date will forfeit up to the the first four weeks payment of their tuition, accommodation, Homestay arrangement fee and registration fees. Fees paid for flats cannot be refunded unless the flat is re-let for the cancelled / curtailed period. No accommodation can be guaranteed until the full sum due has been paid.
NON-ARRIVAL: Late cancellations must be made by telephone AND in writing to us before 1700 UK time on the Friday before the course commencement date. No fees will be refunded if a cancellation is made after 1700 UK time on the Friday before the course commencement date.
CANCELLATION / MEDICAL INSURANCE
We strongly advice all clients to take out cancellation insurance and we recommend Course-u-can who are our insurers and specilise in student insurance. 5 Star Studentguard covers travel insurance, cancellation, loss of money and medical expenses. Click on the banner below to arrange your travel insurance.
CURTAILMENT OF COURSES: Students cutting short their stay are not entitled to a tuition fees refund. Accommodation fees will, under most circumstances, be refunded except for the first two weeks of the cancelled dates.
COURSE UPGRADES: Students may upgrade their courses at any time. Refunds will not be given if students choose to downgrade to a cheaper course.
REFUND OF FEES (tuition and accommodation): No fees can be refunded after a student has completed their stay.
COMPLAINTS PROCEDURE: Students are given a Students’ Handbook and Feedback Form on their arrival at the school which tells them what procedure to follow if they encounter any problems regarding their courses or accommodation. Any complaints or problems must be taken up with the school staff at the time of the problem and cannot be considered once the student has left the school or accommodation.
COMPLETE/TOTAL BEGINNERS can only be accepted on 1-1 programmes. Very occasionally we have very low level classes on General English but you must check with us first - an online diagnostic test is available. Our lowest level is normally A2 - Elementry. If a complete beginner enrols on any of our group courses please note that they will not be able to join a class.
LONG STAY RATES: Discounts are available for students on courses for 5 or longer. Students wishing to pay these discounted rates must pay all their tuition fees in advance and these are non-refundable. If students do not wish to accept these terms then they should pay at the standard weekly rate.
HOW TO PAY
1. By bank transfer - please add £10 to your payment to cover bank charges. Your bank will need all the following information:
Bank Address: HSBC Bank plc, 14 Fore St., St. Marychurch, Torquay, Devon TQ1 4ND, United Kingdom
Swift Code: MIDLGB22
IBAN: GB83MIDL40444371136534
Account Title: Torquay International School Ltd.
2. By Visa or MasterCard - We need to know the card number, the name shown on the card, the expiry date and and the 3 digit security number on the back of the card. If you pay by card, a bank administration charge of 2% will be added to the total. This information can be faxed to +44 1803 299062 or go to https://www.tisenglish.co.uk/ and complete the secure form.
Click on the link above to download our Terms & Conditions. Please note you will require Adobe Acrobat Reader to view these files. Click Here to get it >
We are members of the following organisations and accreditations:
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