tis Terms & Conditions
PAYMENTS:
Registration fees should be paid at the time of your registration.
All course and accommodation fees must be paid 28 days before the arrival date. In the case of late bookings all fees are to be paid immediately.
Club TIS Hotel, residence, flat-shares and apartment fees must be paid 28 days before arrival or we cannot guarantee availability.
CANCELLATIONS
Cancellations for courses paid at the full 1- 4 week rate: Cancellations made less than 28 days before the arrival date will forfeit up to the first four weeks payment of tuition and accommodation fees, homestay arrangement and registration fees. Fees paid for flats/apartments,
residences and Club TIS Hotel cannot be refunded unless the accommodation is re-let for the cancelled/curtailed period. All cancellation notifications must be sent by email to study@tisenglish.co.uk . Cancellation notifications for students scheduled to arrive the next Monday must be made by 1200 UK time on the Friday preceding the arrival weekend – any cancellations made after that time will be
treated as a non- arrival/no show and in this case no fees can be refunded.
Cancellations for courses paid at the reduced long stay rate: Students paying reduced rate fees must pay all course fees at least 4 weeks before commencement and no tuition refunds can be made after this date.
Curtailment: Students who have commenced their course and wish to leave must give four weeks notice of their wish to curtail the course unless they have paid a reduced long-stay fee and in that case no refunds of tuition will be given under any circumstances.
Homestay fees will be refunded except for the first two weeks of the cancelled dates. No fees will be refunded for other accommodation unless it is re-let during the period of the original arrangement.
Course Upgrades/Downgrades: Students may upgrade their course at any time and representatives are entitled to additional discount for upgrades. Students may not downgrade to a cheaper course and no refunds can be made in these circumstances.
Visa Requirements: All students wishing to apply for visas under the current UK Border Agency rulings must be interviewed by a senior member of staff to ensure they are bona fide students with a genuine intention to study in the UK. The TIS Administration Manager will assist with all further procedures relating to the applications for visas for non-EEA students.
No fees will be refunded after a student has completed their stay.
Complaints Procedure: Students are given a Students’ Handbook and Feedback Form on their arrival at the school which tells them what procedure to follow if they encounter any problems regarding their course or accommodation.
Long Stay Rates: Discounts are available for students on courses for 5 weeks or longer. Students wishing to pay these discounted rates must pay all their tuition fees in advance and these are non-refundable. If students do not wish to accept these terms then they should pay at the standard weekly rate.
Beginners (A1) can only be accepted on 1-1 programmes. Very occasionally we have very low level classes on General English courses but you must check with us first - an online diagnostic test is available. Our lowest level is normally A2 - Elementary. If a complete beginner enrols on any of our group courses please note that they will not be able to join a class. If you have any doubt about whether a student is
a beginner or not it is much better to test them first. We can supply an online diagnostic test.
NON-ARRIVAL: Late cancellations must be made by telephone AND in writing to us before 1700 UK time on the Friday before the course commencement date. No fees will be refunded if a cancellation is made after 1700 UK time on the Friday before the course commencement date.
CANCELLATION / MEDICAL INSURANCE
We strongly advice all clients to take out cancellation insurance and we recommend Course-u-can who are our insurers and specilise in student insurance. 5 Star Studentguard covers travel insurance, cancellation, loss of money and medical expenses. Click on the banner below to arrange your travel insurance.
CURTAILMENT OF COURSES: Students cutting short their stay are not entitled to a tuition fees refund. Accommodation fees will, under most circumstances, be refunded except for the first two weeks of the cancelled dates.
COURSE UPGRADES: Students may upgrade their courses at any time. Refunds will not be given if students choose to downgrade to a cheaper course.
REFUND OF FEES (tuition and accommodation): No fees can be refunded after a student has completed their stay.
COMPLAINTS PROCEDURE: Students are given a Students’ Handbook and Feedback Form on their arrival at the school which tells them what procedure to follow if they encounter any problems regarding their courses or accommodation. Any complaints or problems must be taken up with the school staff at the time of the problem and cannot be considered once the student has left the school or accommodation.
HOW TO PAY
1. By bank transfer - please add £10 to your payment to cover bank charges. Your bank will need all the following information:
Bank Address: HSBC Bank plc, 14 Fore St., St. Marychurch, Torquay, Devon TQ1 4ND, United Kingdom
Swift Code: MIDLGB22
IBAN: GB83MIDL40444371136534
Account Title: Torquay International School Ltd.
2. By Visa or MasterCard - We need to know the card number, the name shown on the card, the expiry date and and the 3 digit security number on the back of the card. If you pay by card, a bank administration charge of 2% will be added to the total. This information can be faxed to +44 1803 299062 or go to https://www.tisenglish.co.uk/ and complete the secure form.
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